Shipping Policy

We want your Hey Beautiful order to reach you quickly, safely, and beautifully. Here's everything you need to know about how we ship — and how we protect your order along the way.

Orders placed after 2 PM CT ship the next business day. We do not ship on Saturdays, Sundays, or holidays. U.S. orders of $70+ receive free standard shipping.

All shipments are handled through USPS, FedEx, or UPS. Delivery typically takes 2–5 business days once you receive your tracking number. Once a package is handed to the carrier and marked Delivered, responsibility transfers to the customer.

For damaged or defective items, email photos or a short video to support@heybeautifulofficial.com within 48 hours so we can assist you promptly. Electronics include a 60-day warranty. For missing items, notify us within 48 hours of delivery.

Packages returned due to incorrect addresses may be reshipped once a new shipping fee is paid.

Shipping fees are non-refundable.

Shipping Protection (Optional Add-On)

For a little extra peace of mind, you can add Shipping Protection to your order at checkout. Our standard policy covers your package until it is marked Delivered — Shipping Protection extends that coverage. If a protected order is lost in transit, stolen, or cannot be located after it is marked Delivered, we'll take care of you.

What it covers: orders lost in transit, or marked Delivered but not received (stolen or misplaced) through no fault of your own.

What it does not cover: damaged or defective items (see the 48-hour rule above), packages returned due to an incorrect address entered at checkout, and orders placed without Shipping Protection.

Proof of delivery on larger orders: for higher-value orders, we ship via FedEx or USPS with signature confirmation and, when available, a photo taken at the drop-off location. This protects both you and us. If the carrier's record shows a valid signature or a delivery photo at the correct address, the order is considered delivered and is not eligible for a lost or stolen claim.

How to file a claim: email support@heybeautifulofficial.com with your order number and a short description of the issue.

• Lost in transit: file within 30 days of the order date.
• Marked Delivered but not received: file within 7 days of the delivery date.
• Stolen orders under $200: we may ask for a brief written statement confirming the package was not received.
• Stolen orders over $200: a police report documenting the theft is required before a claim can be approved.

How it's resolved: once your claim is approved, we'll send a replacement or issue a refund for the protected items, typically reviewed within 2 business days. Claims that don't meet the requirements above may be declined.

Tracking Shows Delivered but Nothing Arrived?

With Shipping Protection: email support@heybeautifulofficial.com and we'll start a claim for you right away.

Without Shipping Protection: responsibility transfers to you once the package is marked Delivered.

We're Here for You

Questions about your order or a claim? Reach out anytime — we're happy to help.

Email: support@heybeautifulofficial.com
Phone: (281) 971-0937