Shipping Policy

We want your Hey Beautiful order to reach you quickly, safely, and beautifully. Here's everything you need to know about how we ship — and how we protect your order along the way.

Orders placed after 2 PM CT ship the next business day. We do not ship on Saturdays, Sundays, or holidays. U.S. orders of $70+ receive free standard shipping.

All shipments are handled through USPS, FedEx, or UPS. Delivery typically takes 2–5 business days once you receive your tracking number. Once a package is handed to the carrier and marked Delivered, responsibility transfers to the customer.

For damaged or defective items, email photos or a short video to support@heybeautifulofficial.com within 48 hours so we can assist you promptly. Electronics include a 60-day warranty. For missing items, notify us within 48 hours of delivery.

Packages returned due to incorrect addresses may be reshipped once a new shipping fee is paid.

Shipping fees are non-refundable.

Shipping Protection (Optional Add-On)

For a little extra peace of mind, you can add Shipping Protection to your order at checkout. Our standard policy covers your package until it is marked Delivered — Shipping Protection extends that coverage. If a protected order is lost in transit, stolen, or cannot be located after it is marked Delivered, we'll take care of you.

What it covers: orders lost in transit, or marked Delivered but not received (stolen or misplaced) through no fault of your own.

What it does not cover: damaged or defective items (see the 48-hour rule above), packages returned due to an incorrect address entered at checkout, and orders placed without Shipping Protection.

Proof of delivery on larger orders: for higher-value orders, we ship via FedEx or USPS with signature confirmation and, when available, a photo taken at the drop-off location. This protects both you and us. If the carrier's record shows a valid signature or a delivery photo at the correct address, the order is considered delivered and is not eligible for a lost or stolen claim.

How to file a claim: email support@heybeautifulofficial.com with your order number and a short description of the issue.

• Lost in transit: file within 30 days of the order date.
• Marked Delivered but not received: file within 7 days of the delivery date.
• Stolen orders under $200: we may ask for a brief written statement confirming the package was not received.
• Stolen orders over $200: a police report documenting the theft is required before a claim can be approved.

How it's resolved: once approved, lost or missing orders may be replaced or refunded. Approved stolen claims are resolved by re-shipment (replacement) only — the re-shipment is non-refundable and cannot be returned or exchanged. Claims are reviewed promptly once all required documentation is received, and claims that don't meet the requirements above may be declined.

Tracking Shows Delivered but Nothing Arrived?

With Shipping Protection: email support@heybeautifulofficial.com and we'll start a claim for you right away.

Without Shipping Protection: responsibility transfers to you once the package is marked Delivered.

We're Here for You

Questions about your order or a claim? Reach out anytime — we're happy to help.

Email: support@heybeautifulofficial.com
Phone: (281) 971-0937